Privacy Policy

01 — Who We Are

Brainwave Haven is the brand behind a suite of binaural beat audio products designed for sleep, creativity, and focus. Our products are sold digitally through authorised payment processors.

For any privacy-related queries, contact us at youngcaleb508@gmail.com.

02 — What Data We Collect

When you purchase from or interact with any Brainwave Haven product, we may collect:

• Identity data — your name and email address, provided at checkout
• Payment data — processed securely by our payment provider; we do not store card or banking details
• Transaction data — details of products purchased and order history
• Technical data — IP address, browser type, and device information, collected automatically when you visit our pages
• Communication data — any emails or messages you send to our support address

We do not collect sensitive personal data, sell your data to third parties, or use your information for any purpose beyond those stated in this policy.

03 — How We Use Your Information

• To process and fulfil your order and deliver your digital products
• To send transactional emails (order confirmation, download links)
• To respond to support requests and customer queries
• To comply with legal obligations
• To improve our products and pages based on aggregate, anonymised usage data

We do not send unsolicited marketing emails without your explicit consent.

04 — Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance — to deliver the product you purchased
• Legitimate interest — to improve our services and prevent fraud
• Legal obligation — to comply with applicable laws and regulations
• Consent — where you have explicitly opted in (e.g. email updates)

05 — Third-Party Services

We use the following third-party services to operate our business:

• Our payment processor — payment processing and order management. Their privacy policy applies to checkout data.
• Systeme.io — page hosting and delivery. Standard analytics and session data may be collected.
• Google (Fonts, Drive) — font delivery and file hosting for downloadable products.

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies directly.

06 — Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for — typically the duration of any active business relationship plus up to 7 years for financial record-keeping obligations.

You may request deletion of your personal data at any time (subject to legal retention requirements) by emailing youngcaleb508@gmail.com.

07 — Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Correction — request that inaccurate data be corrected
• Deletion — request that your data be deleted ("right to be forgotten")
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Restriction — request that we restrict how we use your data

To exercise any of these rights, email youngcaleb508@gmail.com. We will respond within 30 days.

08 — Cookies

Our pages may use basic cookies and session storage required for functionality. We do not use advertising cookies or cross-site tracking cookies. Third-party platforms (such as Systeme.io and our payment processor) may set their own cookies subject to their respective policies.

09 — Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page. Continued use of our products after changes constitutes acceptance of the updated policy.

10 — Contact

Privacy questions, data requests, or complaints: youngcaleb508@gmail.com