Privacy Policy

1. Information We Collect

In order to serve our customers, we collect personally identifiable information, including:

• Full name and billing address
• Email address and phone number
• IP address and device/browser information
• Payment information (processed securely through BuyGoods, Inc., our authorized retailer and payment processor — we do not store full card details)
• Any notes, testimonials, or comments you voluntarily provide
• Purchase history and account activity

2. How We Use Your Information

We will only use your personal information for the following purposes:

• To deliver The Frequency Shift Protocol and related digital content to you
• To process and confirm your payment through BuyGoods
• To provide customer service and respond to support inquiries
• To send order confirmations, account notices, and product updates
• To market our products and services through email marketing, SMS marketing, and advertising — including retargeting via Google, Facebook, and similar companies
• To perform accounting, administrative, and legal tasks
• To help prevent fraud and diagnose server or software issues
• To gather broad demographic information to improve our services
• To validate your compliance with our Terms of Service

3. Our Relationship With BuyGoods

The Frequency Shift Protocol is sold through BuyGoods, Inc., an independent retailer and our payment processor. When you purchase, BuyGoods collects and processes certain payment and order information under its own Privacy Policy, which governs how they handle that data. This product is offered by us and is not owned, operated, or endorsed by BuyGoods.

4. Anti-Spam Policy

By submitting your email address on this website, you agree to receive email from us. You can cancel your participation in any of these email lists at any time by clicking the opt-out link included in each email.

We only send emails to people who have authorised us to contact them, and have purchased products from us either directly or through a third party. We do not send unsolicited commercial emails. We will NEVER share your personally identifiable information with third parties unless you have given us explicit permission to do so.

5. Information Sharing

We will never sell, rent, or trade your personally identifiable information to third parties. We may share your information only in the following limited circumstances:

• Payment processing: Your payment information is handled by BuyGoods, our authorized retailer.
• Service providers: We work with trusted third-party vendors (e.g., email platforms, analytics tools) who process data on our behalf and are contractually bound to protect your information.
• Legal requirements: We may disclose information if required by law or to protect the rights, property, or safety of our business, our customers, or others.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences and session information, analyse site traffic and usage patterns, and enable retargeting advertising through platforms such as Google and Facebook. You can control cookie settings through your browser preferences; disabling cookies may affect certain site functionality.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through BuyGoods using SSL encryption. No method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements — unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at youngcaleb508@gmail.com. We aim to respond to all inquiries by the end of the following business day.

10. Third-Party Links

Our website may contain links to third-party websites, including BuyGoods. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

11. Children's Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or products following any changes constitutes your acceptance of the revised policy.

13. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: youngcaleb508@gmail.com
• Phone: (302) 200-3480
• Website: brainwavehaven.site