Brainwave Haven · The Calm Code

Contact Support

We are here to help  ·  brainwavehaven.site

Have a question about your order, need help accessing your tracks, or want to request a refund? Reach out through any of the channels below. We respond to all enquiries personally.

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Email Support
youngcaleb508@gmail.com

For order issues, refund requests, and product questions. Include your order number if available.

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Phone Support
(302) 200-3480

Call or leave a voicemail with your name, order number, and question. We will return your call promptly.

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Refund Requests
60-Day Guarantee

Email us within 60 days of purchase. Refunds are processed within 3–5 business days. See Refund Policy →

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Response Times

Email enquiries are typically answered within 24–48 hours on business days. For urgent order issues, calling (302) 200-3480 will get you the fastest response.

Billing Statement Note

Your purchase was processed by BuyGoods. If you see a charge from BuyGoods on your bank or card statement, that is your Calm Code purchase. For billing disputes or questions about your charge, you may also contact BuyGoods customer support directly in addition to reaching us at the contacts above.

Common Questions
I completed my purchase but cannot access my tracks.
Check your email inbox (and spam/junk folder) for your order confirmation. Your access link will be in that email. If you cannot find it, email us at youngcaleb508@gmail.com with your name and the email address used at checkout — we will resend access within one business day.
How do I request a refund?
Email youngcaleb508@gmail.com with the subject line "Refund Request" and include your full name and order number (or the email used at checkout). We honour all refund requests within the 60-day window — no questions asked. Refunds are processed within 3–5 business days.
Do the tracks work on my device?
The tracks play in any modern browser on desktop, tablet, or mobile. You do not need to download anything. Stereo headphones are required for the binaural effect — the tracks will not work as intended through speakers or mono earbuds.
How do I unsubscribe from your emails?
Click the unsubscribe link at the bottom of any marketing email from us. You can also email youngcaleb508@gmail.com with the subject line "Unsubscribe" and we will remove you within 10 business days.
Is The Calm Code a medical treatment?
No. The Calm Code is an audio wellness product and is not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical or psychiatric condition. If you have a medical condition, please consult a qualified healthcare professional before use.

© 2025 Brainwave Haven · The Calm Code · brainwavehaven.site
Not a medical device. Not intended to diagnose, treat, cure, or prevent any condition. Always use stereo headphones.

The Calm Code · Brainwave Haven